Shipping/Delivery Policy

Last updated: [06/03/2026]

At The Media Maker (“we”, “us”, “our”), all offerings are digital and service‑based. We do not ship any physical products. This Shipping / Delivery Policy explains how our services, digital assets, and project deliverables are provided after you purchase or sign an agreement with us.

By using our website www.themediamaker.in or purchasing our services, you agree to this policy.

 

1. Nature of Delivery

  • All services (strategy, design, development, marketing, PR, events, community‑building, and related consulting) are delivered digitally.

  • Deliverables may include but are not limited to: documents, reports, designs, creatives, code repositories, access links, campaign setups, and recordings.

  • No physical shipping or courier services are involved in normal course of business.

 

2. Order Confirmation & Onboarding

After you confirm a project or purchase a service/package:

  1. You will receive an email confirmation with basic details such as service name, scope reference, and payment summary.

  2. Within 1–3 business days, our team will contact you (via email or phone) to complete onboarding, collect requirements/briefs, and agree on timelines and communication channels.

If you do not receive a confirmation email within 24 hours, please check your spam folder and then contact us using the details in the “Contact Us” section.

 

3. Delivery Timelines

Delivery timelines depend on the type of service, scope of work, your response time, and any dependencies on third‑party platforms.

Typical indicative timelines (after onboarding and receipt of all required inputs) are:

  • Strategy / audits / reports: 5–15 business days

  • Design / branding / content batches: 7–21 business days

  • Website / app development milestones: according to the project plan (shared separately)

  • Campaign setups / ad launches: 3–10 business days after approvals and platform access

  • Event / PR / community activations: as per mutually agreed calendar and lead times

Exact timelines, milestones, and deliverables will be defined in your proposal, scope of work, or service agreement, which will take precedence over this general policy.

 

4. Mode of Delivery

Depending on the service, we may deliver work through one or more of the following channels:

  • Email (documents, links, assets, reports, invoices)

  • Project management tools (e.g., Notion, Trello, Asana, etc., as agreed)

  • Design and collaboration tools (e.g., Figma links, cloud drives)

  • Code repositories (e.g., Git platforms)

  • Marketing / ad platforms (work delivered directly into your accounts)

  • Live calls or virtual sessions (strategy reviews, workshops, training, handovers)

You are responsible for providing accurate contact details and timely access to required accounts/platforms.

 

5. Client Responsibilities Affecting Delivery

Our ability to deliver on time depends on your cooperation. Delays may occur if:

  • Briefs, content, or approvals are not shared within the agreed timelines

  • Required access (websites, hosting, social accounts, ad accounts, tools) is delayed or incomplete

  • Scope changes are requested mid‑project without updated timelines

  • Payments or instalments are overdue as per the agreement

In such cases, delivery timelines will be revised and The Media Maker will not be liable for delays caused by missing inputs or approvals.

 

6. Delivery Completion

A deliverable will be considered delivered and accepted when:

  • We send the final agreed files/links/assets or push changes live as per the scope, and

  • You confirm acceptance in writing (email/message), or

  • You start using the deliverables in live environments, or

  • You do not raise any material concerns/changes within 7 business days of delivery (unless otherwise agreed in your contract).

Any further changes after acceptance may be treated as additional work and billed separately if they are outside the agreed revision rounds.

 

7. Service Interruptions & Delays

We aim to deliver reliably but certain factors may cause delays or interruptions, such as:

  • Internet or infrastructure outages

  • Third‑party platform downtime (hosting, ad platforms, CRMs, etc.)

  • Technical issues outside our reasonable control

  • Events classified as force majeure (natural disasters, strikes, pandemics, etc.)

In these cases, we will:

  • Inform you of the issue as soon as reasonably possible, and

  • Provide updated delivery estimates once the situation is under control.

We are not liable for delays solely attributable to such external events, but we will make reasonable efforts to minimize impact.

 

8. No Physical Shipping

We do not ship any physical products, printed materials, or hardware by default.

If a specific engagement requires physical items (e.g., event merchandise, printed collateral, hardware for installations), those items will be handled under a separate agreement or vendor contract, and the vendor’s shipping and delivery terms will apply.

 

9. Relationship with Refund Policy

This Shipping / Delivery Policy should be read together with our Refund & Cancellation Policy:

  • If work has already been substantially delivered or milestones completed, this may affect refund eligibility.

  • Any approved refund will factor in the value of work already delivered and any non‑refundable third‑party costs, as explained in that policy.

For details on our 30‑day money‑back guarantee and refund process, please refer to the Refund Policy page.

 

10. Contact Us

If you have questions about how your services or deliverables will be provided, or if you believe there is a delay beyond the agreed timeline, please contact us:

The Media Maker
Website: https://www.themediamaker.in/
Email: info@themediamaker.in
Phone: +918448991182
Address: B-II/66, NH-19, Block B, Block E, Mohan Cooperative Industrial Estate, Badarpur, New Delhi, Delhi 110044