Refund & Cancellation Policy

Last updated: [06/03/2026]

At Ampersand Media Maker Private Limited (“we”, “us”, “our”), we aim to deliver high‑quality branding, technology, marketing, PR, and community‑building services. We also understand that sometimes things may not work out as expected. This Refund & Cancellation Policy explains when and how you can request a refund for our services.indiafilings+1

By engaging our services or making a payment to us, you agree to this Refund & Cancellation Policy, which forms part of our overall terms of engagement.

 

1. 30‑Day Money‑Back Guarantee

We offer a 30‑day full refund / money‑back guarantee on eligible service engagements.websitepolicies+1

  • If you are not satisfied with our services within the first 30 calendar days from the date of your initial payment for a specific service or package, you may request a full refund of the amount paid for that engagement.

  • This guarantee is intended for first‑time purchases of a service or package, unless explicitly stated otherwise in a written agreement.websitepolicies+1

 

2. Eligibility Criteria

To qualify for the 30‑day money‑back guarantee, all of the following conditions must be met:websitepolicies+1

  1. You have signed/accepted a proposal, scope of work, or service agreement with Ampersand Media Maker Private Limited.

  2. You have paid the initial invoice or package fee directly related to the service for which you are requesting a refund.

  3. You submit your refund request within 30 calendar days from the date of that payment.

  4. You have actively participated in the engagement (for example: sharing required inputs, attending scheduled calls, providing feedback within reasonable timelines).

  5. Your request is not excluded under the “Non‑Refundable Items & Exceptions” section below.

We may request basic feedback on your reasons for dissatisfaction so we can improve our services; however, providing detailed feedback is not a condition for receiving the refund.

 

3. Non‑Refundable Items & Exceptions

The 30‑day guarantee does not apply to:legalwiz+2

  • Completed or delivered work where the agreed scope has already been fully executed (e.g., live websites, apps, campaigns, events successfully conducted).

  • Third‑party costs we incur on your behalf, including but not limited to:

    • Media buying/ad spends

    • Platform subscription fees

    • Domain, hosting, SSL, or email service purchases

    • Software licenses, stock assets, or paid tools

  • Events, venues, vendors, and production costs confirmed or booked based on your approval (subject to the vendor’s own refund/cancellation policies).

  • Rush/expedited projects or one‑time express deliverables where timelines have been compressed at your request.

  • Change of mind after full acceptance and approval of final deliverables.

  • Any scenario where you have materially breached the terms of our agreement (e.g., non‑payment of dues, misuse of work, violation of IP terms).

Where possible, we will provide a breakdown of non‑refundable third‑party costs when processing your request.indiafilings+1

 

4. How to Request a Refund

To request a refund under this policy:freeprivacypolicy+1

  1. Email us at info@themediamaker.in with the subject line: “Refund Request – [Your Company / Project Name]”.

  2. Include the following details:

    • Your name and company name

    • Invoice number(s) and payment date(s)

    • Service/package purchased

    • Brief reason for requesting a refund

  3. Ensure your email is sent within 30 days from the date of the relevant payment.

We will acknowledge your request within 3–5 business days and may contact you for clarification if needed.

 

5. Review & Approval Process

  • We will review your request against the eligibility criteria and the specific terms of your proposal or service agreement.websitepolicies+1

  • Once approved, we will confirm the refund amount, accounting for any non‑refundable third‑party costs.

  • If a refund is not approved, we will provide a brief explanation and, where possible, suggest alternative resolutions (e.g., additional revision round, scope adjustment, credit for future services).

Our decision will normally be communicated within 7–14 business days of receiving all required information.

 

6. Mode & Timeline of Refund

  • Approved refunds will be processed using the same payment method used for the original transaction, wherever technically feasible (e.g., bank transfer, UPI, payment gateway).

  • Depending on your bank or payment provider, it may take an additional 7–10 business days for the amount to reflect in your account after we initiate the refund.

  • We are not responsible for delays caused by banks, payment gateways, or third‑party processors.

 

7. Cancellations of Ongoing Services

For ongoing/retainer services (such as monthly marketing, retainers, or maintenance):legalwiz+1

  • You may request cancellation at any time by sending an email to info@themediamaker.in.

  • If your cancellation request falls within 30 days of the first payment for that engagement, the 30‑day refund rule above may apply (subject to eligibility and non‑refundable items).

  • For cancellations after 30 days, future billing cycles may be stopped, but amounts already paid are generally non‑refundable unless otherwise agreed in writing.

  • Any minimum commitment period or notice period mentioned in your specific agreement will override this general rule.

 

8. Custom Agreements & Priority Projects

For large projects, multi‑phase engagements, or custom contracts, the refund and cancellation terms in the signed agreement will prevail over this general policy if there is any conflict.genieai+2

In such cases, this page serves as a general guideline; your specific contract may include different milestones, kill fees, or partial refunds.

 

9. Chargebacks

We encourage you to contact us directly to resolve any concerns before initiating a chargeback with your bank or card issuer.freeprivacypolicy+1

  • Unfounded or fraudulent chargebacks may be contested and could result in suspension of services and legal action where applicable.

  • If a chargeback is raised while we are actively processing a refund request, we may pause the refund process until the chargeback dispute is resolved.

 

10. Changes to This Refund Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, pricing models, or legal requirements.indiafilings+2

  • Any updates will be posted on this page with an updated “Last updated” date.

  • For ongoing clients with active agreements, material changes will generally not affect existing signed scopes unless agreed in writing.

Your continued use of our services after such changes will be deemed acceptance of the updated policy, subject to applicable law.

 

11. Contact Us

If you have questions about this Refund & Cancellation Policy or need help with a specific case, please contact us:

Ampersand Media Maker Private Limited
Website: https://www.themediamaker.in/
Email: info@themediamaker.in
Phone: +918448991182
Address: B-II/66, NH-19, Block B, Block E, Mohan Cooperative Industrial Estate, Badarpur, New Delhi, Delhi 110044